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Delete your account

Last updated: 5 November 2026

This page explains how to request deletion of your Roto account and related personal data. It is provided to meet Apple App Store and Google Play account-deletion requirements and UAE data-protection expectations.

1. How to request deletion

1. Send an email to rami@roto.ae from the email address or phone number linked to your account.
2. Use the subject line: Delete my Roto account.
3. Include: your full name, the mobile number used to sign in, your organisation or branch name (if you are a dealer user), and a clear statement that you want your account and associated personal data deleted.

If you cannot email from the linked address, reply from that channel after we send a verification message, or contact us from the WhatsApp number tied to the account so we can confirm identity.

2. What we delete

• Your user account, login credentials and profile details.
• Personal contact details we hold for you (name, email, phone) where they are not required by another active party.
• Leads and WhatsApp conversation records tied solely to you as a buyer, where applicable.
• Preferences, device tokens and similar account settings.

Dealer organisation data (vehicle listings, shared inbox history, billing records) belonging to a business account is handled separately with the organisation owner and may not be removed solely because one staff user leaves.

3. Timeframe

We aim to confirm receipt within a few business days and to complete deletion within 30 days of verifying your request, unless a longer period is required by law or for security investigation.

4. What may be retained

• Records we must keep under UAE law (for example certain commercial, tax or dispute records) for the legally required period.
• Anonymised or aggregated analytics that no longer identify you.
• Backups that roll off on a normal schedule after deletion from live systems.
• Content you published that another party still needs (for example a live vehicle listing owned by a dealer organisation), until that organisation removes it.

5. After deletion

You will lose access to the Services. Creating a new account later starts fresh; deleted data is not restored.

6. Contact

RAMOTO PORTAL L.L.C
Office M-02-479, Bin Obaid Building
Al Khabaisi, Deira, Dubai
United Arab Emirates
Email: rami@roto.ae

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